Shipping & Returns
Return Form/Return Policy:
Return Policy
Returns are subject to inspection and approval by The Butler Corporation. Please review the guidelines below before returning any item.
General Return Guidelines
- All returns must be properly packaged to help prevent damage in transit.
- Returned items must be freight prepaid by the customer unless otherwise authorized.
- No COD returns will be accepted.
- Please allow up to 30 days for return processing, inspection, and credit evaluation.
Non-Warrantied Items
Non-warrantied items must be returned within 30 days of shipment to be considered for credit. Items must be unused and in good condition. Customers are responsible for all shipping and handling charges. Used, damaged, non-stock, special-order, and electrical items are not eligible for return or credit.
Warrantied Items
Warranty items may be returned for inspection and evaluation. Credit will only be issued if the item is found to be covered under the applicable Butler System warranty.
Component Exchange Program
Exchange components must be returned within 30 days for inspection and evaluation to be eligible for credit. If applicable, credit will be based on the difference between the selling price of the replacement component and the rebuilding charges. Returned components may take up to 30 days from receipt to be evaluated.
Identification Requirements
All Butler System parts and components are affixed with tamper-proof identification labels. Returned parts and components must retain this label intact. No credit will be issued if the label is missing, destroyed, or appears to have been tampered with.
Returns Older Than 90 Days
Due to the time and administrative effort required to research and process older returns, parts, supplies, and components from invoices older than 90 days require prior authorization before they are returned to The Butler Corporation.
PLEASE DO NOT RETURN PARTS, SUPPLIES, OR COMPONENTS FROM INVOICES OLDER THAN 90 DAYS WITHOUT PRIOR AUTHORIZATION.
Unauthorized returns from invoices older than 90 days will NOT be processed for credit, replacement, or evaluation.
Any unauthorized return received may be refused, returned to the sender at the sender’s expense, or held for a limited period pending customer instructions. If no instructions are received within 30 days of notice, the items may be subject to storage charges, return shipment at the customer’s expense, or other disposition as permitted by applicable law.
Shipping Policies:
Shipping
Orders received by 2:00 p.m. (E.S.T.) for UPS delivery will usually be shipped the same day. Expedited shipping is available (UPS Next Day Air, 2nd Day Air, etc.) by request. Shipping costs are calculated to the nearest port for orders shipped outside of the continental United States. View our Purchase & Sale Agreement section for additional information.
Conditions
Shipping charges will be the responsibility of the purchaser for shipments that are refused, undeliverable or for merchandise improperly returned.
Hazardous Materials
Certain products may be classified as hazardous materials. Shipment of these products may be limited to certain freight carriers. Products labeled as hazardous material require additional handling charges.
Freeze/Thaw Instabillity
Products such as Liquid Enzyme and Carpet Protector are not freeze/thaw stable and will not be usable if allowed to freeze. The Butler Corporation has no control over how a carrier protects its freight and therefore cannot be responsible for delivered products that may have been frozen.
We are here to assist you with your orders:
MONDAY through FRIDAY (8:00 a.m. - 4:30 p.m. E.S.T.)
TOLL FREE: 800.535.5025
FAX: 413.589.9344
Warranty Coverage
See Warranty Booklet for complete coverage details and limitations.
About Us
The Butler Corporation is a family-owned American business, providing factory direct sales, service and support to thousands of cleaning and restoration professionals in all fifty states, as well as, Canada, Bermuda, Cayman Islands, Puerto Rico, St. Maarten and various U.S. government agencies worldwide.
"The Butler System is especially appreciated by customers who work in extreme conditions, operate their business in remote locations or where dependable local service is not available."
When you invest in a Butler System you do so knowing with confidence that you will always receive factory direct service and support.
