Frequently Asked Questions
We’re always pleased to answer any questions about our company or our products. The Butler Corporation proudly designs and manufactures the finest equipment for professional cleaning and restoration companies. Built on more than four decades of family ownership, our reputation is founded on quality, reliability, and customer trust. We take great pride in our craftsmanship and have complete confidence in the performance of every Butler System we build and sell.
We’ve compiled answers to some of the most common questions about The Butler System, our vehicles, Optional Equipment, warranty coverage, financing, and more. Many of these include detailed articles and resources to help you learn more about our products, services, and customer support.
If you don’t find the answer you’re looking for, please contact us directly using our contact form or by calling 800-535-5025. We’ll be happy to assist you.
System & Design
- What is a Direct Drive Truckmount? — A truckmount powered by the vehicle’s engine for consistent, efficient performance. Learn more
- Why choose a direct drive truckmount like the Butler System? — It offers unmatched simplicity, reliability, performance, and exceptional long-term value. See Article
- What vehicles can a Butler System be installed in? — Full-size cargo vans and select cutaway/cube trucks. See GM Cargo Vans & Isuzu Cabover and GM Cutaway Box Trucks
- What does “Built to Your Selections” mean? — Factory configuration matched to your selected options and layout. View Optional Equipment & Floor Plans
- What’s included in the standard features? — Core components, heat exchanger, recovery tank, reels, and essentials. View standard features
- What Optional Equipment is available? — Storage, reels, tanks, electrical, heating, and productivity upgrades. Browse options
- Can I customize storage layouts or shelving? — Yes, our floor plans optimize space and access. See Floor Plans
- How is heat generated? — Our Standard Heat Exchange System harnesses heat from the vehicle's engine to heat water for powerful cleaning performance. See Standard Heat Exchange System
Maintenance & Operation
- How often should I service my Butler System? — Follow the owners manual and maintenance chart intervals. Maintenance Chart | Owner's Manual
- How do I winterize my Butler System? — Use the recommended procedure and materials. View Winterizing Information and Video
- Where can I find service videos and instructions? — Online, anytime. Service videos | Technical Instructions | Owner’s Manual
- What lubricants are required for the first service? — Lubricants for your first service are Included with your system. First service lubricants
- How do I drain or clean the recovery tank? — Use the Recovery Tank Drain Valve to drain, being sure to follow all local laws for disposal. See Owner's Manual Also, check out the Recovery Tank Rinse System for a convenient way to to flush debris and sludge from the interior of your Recovery Tank.
- What should I do if the system won’t start? — Check fluids, belts, and fuses; then see our Service Videos, the Owner's Manual, or Contact Us for factory direct support.
- Where can I get my Butler System serviced? The Butler System is designed to be user-serviceable, and our Service Representatives can guide you or a qualified technician through most repairs right over the phone. The Butler Corporation also provides repair services at our own facility and maintains a list of recommended service providers. These are independent repair facilities that Butler System owners have had positive experiences with, or that we have established relationships with, though they are not directly affiliated with us. To learn more, please contact our Service Department or call 1-800-535-5025.
Vehicles & Installation
- Do you sell new and reconditioned systems? — Yes we do, and we often have complete units in stock for immediate delivery. Learn More or See Pre-Owned Systems For Sale
- Do you offer installation or delivery nationwide? — Yes. All Butler Systems are installed at our factory and delivered throughout the U.S. and beyond. Contact Us
- How do I schedule a factory visit or demo? — We’re happy to arrange a personal Butler System demonstration at our factory, virtually with our sales team, or in person through one of our many owners across the country. Request a demo
- Can I trade in or sell back my Butler System? — The Butler Corporation offers the industry's only Guaranteed Buy-Back Program. See Buy-Back Program
Ownership, Financing & Warranty
- What financing options are available? — We offer several competitive options to fit your budget. Explore financing
- How does IRS Section 179 apply? — Many purchases qualify; consult your tax advisor. See Tax Information
- What does the 10-Year Warranty cover? — Every new Butler System comes with a 10-year warranty that covers most major components. See Warranty Booklet
- How do I request warranty service or a replacement part? — To make a warranty claim, schedule service, or order parts Contact Parts & Service
- Are parts and accessories available online? — Yes. Shop the Supply Division
Products & Cleaning Solutions
- What are Butler Maximum Cleaning Products? — Professionally formulated products designed for performance and ease of use. Learn more
- Can I order cleaning products and accessories directly? — Yes, online or by phone. Shop Online
- Truckmount Detergent vs Traffic Lane Cleaner? — Our Heavy-Duty Truckmount Detergent is formulated for use in the Detergent Injection System to enhance rinsing and soil removal. It’s designed to work in conjunction with our Heavy-Duty Traffic Lane Cleaner, a pre-spray that loosens and suspends soils in colorfast residential and commercial carpet.
Company & Support
- Is The Butler Corporation family-owned? — Yes, since 1980. Our story
- Where are Butler Systems manufactured? — Massachusetts, USA. Made in the USA
- How do I contact technical support or parts? — Call 800-535-5025 or use our form. Contact us
- Do you offer operator orientation? — Yes, included at delivery. Delivery & training
- How do I join the Owners Group on Facebook? — Request to join and agree to rules. Join the group
Warranty Coverage
See Warranty Booklet for complete coverage details and limitations.
